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FAQs

  • Are all your bakes made without gluten?
    YES! All our products are made without gluten. Please note, we prepare all bakes in an environment that stores gluten and we have processes in places to ensure that there is no cross-contamination. Before ordering, please check with the allergen suffer that our bakes will be suitable for them.
  • Are your bakes suitable for coeliacs?
    Our kitchen it not a dedicated gluten-free space. As we are a home-based business we do keep all allergens in our home. However, we do ensure processes are in place to prevent cross-contamination. Before ordering, please check with the allergen suffer that our bakes will be suitable for them.
  • Where do you make your cakes?
    At home. We are a home-based business. Please note, we prepare all bakes in an environment that stores gluten and we have processes in places to ensure that there is no cross-contamination. Before ordering, please check with the allergen suffer that our bakes will be suitable for them.
  • How do I store my bake once at home?
    All bakes must be stored in a cool, dry place outside of the fridge. We recommend storing the cakes in an air tight container and consuming them within 3 days.
  • What is the shelf life of my order?
    Fresh is always best, so we recommend consuming our cakes with 2-3 days of receiving your order. We recommend keeping cakes in a cool dry place, not in the fridge. Brownies must be stored in an air-tight container & consumed within 3 days. Loaf cakes can be frozen for up to 3 months and eaten straight away after defrosting.
  • Do you publish allergen information?
    Yes. Allergen information is listed on each individual product page. Please note that they are baked in an environment in which the following allergens are handled: gluten, nuts, peanuts, sesame seeds, egg, milk, soya, sulphites, celery, seafood. Before ordering, please check with the allergen suffer that our bakes will be suitable for them.
  • When do you send out your orders?
    Weekly. We send out orders every Wednesday
  • What is the cut off date for weekly orders?
    Orders must be placed by Tuesday 12.00 GMT to qualify for Wednesday shipping.
  • What happens if I miss the Tuesday 12.00pm cut off date? Can I still get my order that week?
    As we are small business we have to make things as cost-effective as possible. If you miss the cut-off date your order will be sent out in the following week.
  • What flours do you use?
    We like to mix flours and our favourite flours are: buckwheat flour, gluten-free plain flour, rice flour, cornflour, potato flour and ground almonds.
  • Can I collect my order from you?
    Yes! Custom order can be collected from a specified location.
  • Need an order for specific date?
    No problem, send an email to hello@bombons.co.uk and we'll get your order to you :)
  • Need custom order?
    We love to cater for special events: weddings, corporate events, baby showers you name it we do it. Just send an email to hello@bombons.co.uk and we'll get straight back to you :)
  • Does the cut off date apply to custom orders
    No, please get in contact at hello@bombons.co.uk for info on all custom orders.
  • Couldn't find your question?
    Send an email to hello@bombons.co.uk :)
  • Are all your bakes gluten free?
    YES! That's our speciality. We then include additional dietary requirements: dairy free, soy free, vegan and nut free to suit your needs.
  • What flours do you use?
    Our bakes consistent of a mix of flours. We like to use: buckwheat flour, gluten free plain flour, rice flour, cornflour, potato flour and ground almonds.
  • Where do you source your ingredients?
    From our local high street
  • Where do you make your cakes?
    All bakes are made in the premises of our chief baker Michelle.
  • Who makes your cakes?
    Michelle our chief baker.
  • Do you publish allergen information?
    Yes. Allergen information is listed on each individual product page. Please note that they are baked in an environment in which the following allergens are handled: gluten, nuts, peanuts, sesame seeds, egg, milk, soya, sulphites, celery, seafood.
  • Can I collect my order from you?
    Yes! A specified location will be provided upon placing your order.
  • Why don't you post cupcakes and whole cakes?
    Our cupcakes and whole cakes are far too delicate to survive postage. We prefer cakes to be collected or delivered (at a charge) to customers so cakes arrive in beautiful condition.
  • What is the shelf life of my order?
    Our whole cakes and cupcakes are made to order and we advise they are consumed on the day of collection/delivery or the next day at the very latest. Loaf cakes can be frozen for up to 3 months and eaten straight away after defrosting. Brownies must be stored in an air-tight container consumed within 3 days. We recommend keeping cakes in a cool dry place, not in the fridge.
  • How do I store my bake once at home?
    Each bake will come with instructions on how to store it. We recommend all cakes to be stored in a cool, dry place outside of the fridge and consumed on the same day to maintain freshness and quality.
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